Our Privacy Policy

Last updated: August 2025

Your trust is sacred to us. The Call is a place for dreams, creativity, and transformation—and that means protecting the stories and details you share along the way.

We will never sell your information, and we only collect what is needed to support your journey, keep our community connected, and offer resources that nourish your growth. Everything you share is held with care, respect, and confidentiality.

In the same way we guard the power of imagination and storytelling, we guard your privacy—with integrity, transparency, and love.

At The Call London, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard the information you share with us when you visit www.thecall.london, sign up for our programs, or subscribe to our communications.

Because we operate in the UK and EU, this policy is designed to comply with the General Data Protection Regulation (GDPR) and the UK GDPR.

Information we collect

We collect information in the following ways:

  • Directly from you: when you sign up for a waitlist, join a program, subscribe to our newsletter, or contact us. This may include your name, email address, phone number, and payment details.

  • Through participation: if you take part in The Call Collective or other programs, we may collect information related to your journey (such as commitments shared in group forums, media you provide for Film Ritual®, or personal reflections).

  • Automatically through our website: like most websites, we use cookies and analytics tools to understand how visitors use our site and to improve functionality. See our Cookie Policy for more details.

How we use your information

We use your personal data to:

  • Provide and administer our programs, including The Call Collective, Film Ritual®, and coaching services

  • Process payments and manage accounts

  • Share resources, updates, and invitations through our newsletter

  • Communicate with you about your participation, commitments, or questions

  • Improve our website, offerings, and community experience

  • Meet legal or regulatory obligations

We only use your data in ways that are necessary, lawful, and transparent.

Legal basis for processing

Under GDPR, we rely on the following legal grounds for processing your information:

  • Consent: when you sign up for our newsletter or agree to non-essential cookies

  • Contract: when you join a program, purchase a service, or otherwise enter into an agreement with us

  • Legitimate interests: to operate, improve, and protect our business, provided this does not override your rights

  • Legal obligation: where we must retain data for tax, accounting, or other regulatory reasons

How we store and protect your data

We take security seriously and use appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access. Data is stored securely through trusted third-party providers (such as payment processors, Notion, or WhatsApp) who are GDPR-compliant.

We only keep your data for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law.

Sharing your information

We do not sell or rent your personal data. We may share information with trusted third parties who provide services to us (such as payment processors, email services, or digital platforms we use for community and resource sharing). These providers are only given the information necessary to perform their role and are contractually bound to protect your data.

Your rights under GDPR

You have the right to:

  • Access the personal data we hold about you

  • Correct or update your information

  • Request deletion of your data (the “right to be forgotten”)

  • Restrict or object to certain types of processing

  • Withdraw your consent where processing is based on consent (e.g., newsletters, cookies)

  • Request a copy of your data in a portable format

To exercise these rights, please contact us at hello@thecall.london. We will respond within 30 days as required under GDPR.

International transfers

If your information is transferred outside the UK or EU (for example, if we use cloud services hosted abroad), we ensure appropriate safeguards are in place to protect your data, such as Standard Contractual Clauses approved by the European Commission.

Children’s privacy

Our services are intended for adults. We do not knowingly collect personal data from anyone under the age of 18. If you believe we have done so, please contact us and we will delete the information promptly.

Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our practices. Updates will be posted on this page with a revised “last updated” date.

Contact us

If you have any questions about this Privacy Policy, your data, or your rights, please reach out to us at:

The Call London
Email: hello@thecall.london

If you are based in the UK or EU and are not satisfied with how we handle your data, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK, or your local data protection authority.